The newly launched private train by IRCTC, the Ahmedabad-Mumbai Tejas Express got delayed by 90 minutes on Wednesday due to technical snag between Mira Road and Bhayandar. The train started commercial operations from 19 January 2020. Now as per IRCTC’s policy for its Tejas Express trains, all the passengers are likely to get compensation for the delayed. However, they have to apply for the as per the return policy of the IRCTC guidelines.
The services were affected due to a snag in the overhead wire (OHE) between Mira Road and Bhayandar stations leading to a delay of 25 local trains and four long-distance trains coming towards Mumbai were delayed, including Tejas Express, while eight suburban services were cancelled.
All Borivali-bound trains were stopped because of the problem on UP fast-train line (towards Churchgate) for about an hour from 12.30 pm onwards.
An IRCTC spokesperson said that the corporation will pay a compensation of Rs. 100 each to around 630 passengers of the train because of the delay. “However, passengers will have to apply as per our refund policy. They will be given a refund after verification,” said the IRCTC spokesperson.
IRCTC’s public relations officer said, “Due to a technical problem in the overhead electric wire the train got delayed. The passengers are entitled to get compensation of Rs. 100 as the train was delayed by over 75 minutes.”
IRCTC offers travel insurance to the passengers of Tejas Express through Liberty General Insurance Company Limited, a Mumbai-based private insurance company. The claim will be paid by the insurance firm upon receipt of the claim.
Unofficial halt at Andheri
The Tejas Express also made an unscheduled halt at Andheri station, as many passengers feared their flight would be missed due to the delay. He said, “Some passengers who had flights to catch requested us to make an unscheduled halt at Andheri station. Based on their request, the train was halted at Andheri stations for two minutes.
As per the railway timetable, Tejas departs from Ahmedabad at 6:40 am and arrives at Mumbai Central at 1:10 pm. For the return journey, it departs from Mumbai Central at 3:40 pm and reaches Ahmedabad at 9:55 pm. An IRCTC spokesperson said that altogether 849 passengers had taken the train. However, only 630 of them will be entitled to compensation, as per policy.
As per IRCTC’s policy, Rs. 100 is paid for a delay of over an hour and Rs. 250 for a delay of over two hours. It means the Corporation will be paying around Rs. 63,000 to passengers.